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DESCRIPTION
Manage a portfolio of assigned accounts up to $5 million in revenue at risk with O/S balances. If settlement cannot be attained for company, customer must be advised they will no longer be published. Manager must understand the repercussions this will have on advertiser’s revenue and their ability to pay their debt. Accounts are assigned either by higher dollar value, by nature of the problem or by personal visits required.
KEY AREAS OF REPONSIBILITIES (by order of priority)
- Manager must contact (by phone and/or in person) all assigned accounts in a timely fashion to collect O/S balances and be able to assess any situation. Must undertake proper action to best service and “retain” the customer as well as collect on current and future revenues for the company. Situation must be resolved both to the customer and company’s satisfaction.
- In the assessment of any situation, the Manager is expected to work with internal departments (sales, customer service, operations) and external agents (related to the company or not) in order to settle any issue which impedes the customer’s willingness to pay. The Manager would take on the role of sales if necessary and reduce the sale altogether if this is required.
- When the revenue cannot be saved, the Manager is expected to advise the customer that he will no longer be published and recommend any and all action required to recuperate O/S accounts receivable. These actions may include without limiting the generality: undertake legal proceedings, send account to third party collection, skip tracing unit to locate debtor or the assets of debtor, bankruptcy proceedings or hearings.
- Manage clerical tasks assigned to support staff to ensure customer service and satisfaction.
- Produce monthly reports on monies collected and revenue loss due to denial of accounts.
SKILLS REQUIRED
- Bachelor’s degree in a business related field and in-depth knowledge of legal system.
- Good financial and credit background.
- Strong customer relation and inter-personal skills.
- Strong sales background.
- Agent of Change.
- Proven negotiator.
- Able to rapidly assess and solve problems, empathetic.
- Hands on and proactive.
- Entrepreneurial.
- Good critical judgment & tolerance to risky decision.
- 3-5 years related work experience.
Toutes les candidatures seront traitées de façon confidentielle, équitable et sans discrimination tout en respectant les droits des individus.
Les candidat(e)s intéressé(e)s peuvent poser leur candidature en ligne à :
http://www.placementressources.ca/jobsite/candidate.php, compléter les renseignements et télécharger leur curriculum vitæ au format Word ou pdf. Veuillez contacter notre bureau pour des renseignements additionnels :
CRÉDIT PLACEMENT RESSOURCES
Tél. : 1.800.208.2189 / 514.840.8125, poste 225
Téléc. : 1.800.831.8155 / 514.840.9006
Courriel : cv@placementressources.ca
www.placementressources.ca
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